Google is testing new feature, call will be returned once service agent is available

1 of 1

New Delhi. Google has confirmed that it is testing a new feature. This feature will place a call in ‘Wait on Hold’ status and then call you back when a service representative is available.

After reports surfaced about the new tool, the tech giant confirmed to TechCrunch that it is testing a “Talk to a Live Rep” feature.

The purpose of this feature is to help people avoid waiting for countless minutes while trying to connect with a customer service representative, while listening to recorded music.

The new AI feature is currently available in English in the US for those who are part of Google Search Labs.

The feature works on Google apps for Android and iOS users and Chrome on desktop.

‘Talk to a Live Repeat’ is similar to the “Hold for Me” feature on the Google Pixel.

However, the company said that the new feature on both Android and iOS will navigate the phone tree for you and then call you back when a customer service agent is available.

‘Hold for Me’, on the other hand, is only available on Pixel phones.

According to reports, businesses supported for the new feature include airlines, telecommunications, retail, services, and insurance.

–IANS

read this also – Click to read the news of your state/city before the newspaper.