World Consumer Rights Day: If the bank does not take action on the complaint, then knock on the door of RBI, know how
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Patna. If the bank does not take any action or ignore your complaint, you can approach the Ombudsman of the Reserve Bank. The Ombudsman of the Reserve Bank will solve your problems free of cost. These complaints can be made by customers of all entities regulated by the Reserve Bank, such as banks, non-banking financial companies (NBFCs), payment system participants (PSPs) and credit information companies (CICs).
Reserve from 2021 – Integrated Ombudsman Scheme launched
On Tuesday, on the eve of World Consumer Rights Day, this information was given by Reserve Bank’s Lokpal Bihar Rajesh Jai Kanth in Patna office of Reserve Bank. He said that RBI has started the Reserve-Integrated Ombudsman Scheme from November 2021 to simplify the process of registering customer complaints and the complaint redressal process.
Do not download unknown links or apps on your mobile or laptop
Rajesh Jai Kanth said that at present the tendency to do banking through digital mediums has increased considerably, in the same proportion frauds are increasing, which is a matter of concern. Therefore, customers should not share their account number, login ID, password, PIN, OTP, ATM, Debit card and credit card related details with anyone. Unknown links or unknown apps should not be downloaded on your mobile or laptop. If any kind of fraud happens unknowingly, the customer should immediately contact his bank and if the bank is reluctant to help, then complain to the Ombudsman of the Reserve Bank.
How can I file a complaint with the Reserve Bank of India Ombudsman?
Reserve Bank’s Deputy Ombudsman Bihar Rajesh Barwa said that a common consumer should first lodge any kind of complaints related to regulated institution ie bank banking in his bank and wait for 30 days. If the bank does not take any action or resolve the complaint, the customer can complain to the Ombudsman of the Reserve Bank. The complaint can be made online on the Reserve Bank’s CMS portal ( at https://www.reservebank.gov.in ) and through physical letter or post to the Centralized Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17 Central Vista, Chandigarh – 160017.
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