Paytm Payments Bank efficiently resolves customer complaints in less time – Dainik Savera Times
[ad_1]
New Delhi. In the ever-evolving financial sector, Paytm Payments Bank Limited (PPBL) has shown remarkable commitment towards customer satisfaction through prompt resolution of customer complaints. PPBL faced a significant increase in customer complaints during the financial year ending March 31, 2023. During this period, 66,751 complaints were received whereas in the previous financial year, 26,692 complaints were received. Most of these complaints were resolved efficiently in a short period of five-six days, especially 39 thousand complaints related to internet and mobile banking and 8,974 complaints related to account opening and operational issues.
This rapid response to customer complaints highlights PPBL’s dedication to maintaining trust and credibility among its user base, regardless of its sheer scale of operations or its growth path. PPBL continues to prioritize the banking experience of its customers, reaffirming its position in the digital banking landscape through its effective grievance resolution mechanism.
[ad_2]
Source link
